Shipping policy

At Leíre Skincare, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for details on processing, delivery, and customer responsibilities.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customers will receive an email or SMS confirmation once the order has been shipped.

2. Delivery Timeline

  • Standard delivery within the Philippines typically takes 2–7 business days, depending on your location.

  • For Iloilo City, same-day or next-day delivery options may be available (subject to cut-off times).

  • Delivery times are estimates only and may vary due to courier delays, weather conditions, or other unforeseen factors.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on location and courier rates.

  • From time to time, Leíre may offer free shipping promotions — eligibility will be clearly stated on the website or at checkout.

4. Tracking Your Order

  • Once shipped, you will receive a tracking number via email or SMS.

  • Tracking information may take up to 24 hours to update after the package has been dispatched.

5. Delivery Responsibility

  • Orders will be delivered to the shipping address provided at checkout. Please ensure your details are accurate and complete.

  • Leíre Skincare is not responsible for delays or failed deliveries due to:

    • Incorrect or incomplete shipping addresses

    • Recipient unavailability at the time of delivery

    • Courier delays beyond our control

  • If a package is returned due to an incorrect address or failed delivery attempts, the customer may be charged re-delivery fees.

6. Damaged or Lost Packages

  • If your order arrives damaged, please notify us within 48 hours of delivery, providing clear photos or videos of the package and product.

  • If your order is lost in transit, we will work with the courier to resolve the issue. Verified lost packages may be replaced or refunded at our discretion.

7. International Shipping

  • At this time, Leíre Skincare ships only within the Philippines.

  • International shipping options may be introduced in the future and will be announced on our website.

8. Contact Us

For shipping inquiries or concerns, please contact our Customer Support team:
📧 hello@leire.ph
Call/Whatsapp: +639171387350

✨ Our goal is to make sure your Leíre Skincare favorites reach you quickly, safely, and in perfect condition — because glowing skin starts with a smooth delivery.